Due to the unique nature, collectible value, and extreme fragility of the items we offer, returns or buy-backs are generally not accepted.
The items are highly fragile and delicate by nature
Return shipping involves significant risk of damage, even when handled with care
Proper return shipment requires professional-grade packaging and experience, and improper packing can easily result in irreversible damage
We provide detailed and accurate descriptions, including measurements and condition reports, for every item.
We guarantee that the item corresponds exactly to the description and stated condition at the time of sale.
A return may be considered only in exceptional cases and on an individual basis, and only if the item does not match the description provided in the listing.
In such cases:
The buyer must contact us immediately
Clear photographic documentation of the issue is required
Any return must be approved in advance
If a return is approved:
The item must be shipped back with professional, secure packaging suitable for fragile porcelain
We cannot accept responsibility for any damage occurring during return transit
Our goal is to ensure a transparent, fair, and secure transaction, protecting both the buyer and the seller.